Roles & Access

Assign KCHJ staff to portal roles (AD-USR).

Assign staff to roles here. Role permissions are defined and enforced by the backend identity service — not on this screen. Changes are provisioned to the identity service and logged in the audit trail; RBAC changes require two approvals.

Practice Administrator

Runs the practice; broad administrative access across the portal.

Sara Al-Otaibi

Practice Administrator

Noura Rahman

Practice Administrator

Hassan Al-Qahtani

Practice Administrator

Schedule / Capacity Owner

Manages clinic schedule templates and capacity (AD-SCH).

Khalid Whitlock

Schedule / Capacity Owner

Omar Al-Harbi

Schedule / Capacity Owner

Lina Al-Dossari

Schedule / Capacity Owner

Revenue Cycle

Billing, claims and revenue-cycle operations (AD-RCM).

Mona Hoffmann

Revenue Cycle

Reem Al-Shehri

Revenue Cycle

Saud Al-Subaie

Revenue Cycle

NPHIES / CCHI Operator

Insurance eligibility and NPHIES/CCHI claim operations (AD-RCM).

James Al-Ghamdi

NPHIES / CCHI Operator

Yousef Al-Mutairi

NPHIES / CCHI Operator

Nada Siddiqui

NPHIES / CCHI Operator

Contact Centre Agent

Contact-centre and patient-arrival operations (AD-OPS).

Aisha Al-Zahrani

Contact Centre Agent

Layla Aziz

Contact Centre Agent

Ibrahim Al-Otaibi

Contact Centre Agent

Content Editor

Publishes website/portal content via Directus (AD-CMS).

Tariq Khan

Content Editor

Abdullah Hassan

Content Editor

Salma Whitlock

Content Editor

Compliance Officer

Audit, consent and PDPL administration (AD-AUD).

Lena Al-Rashidi

Compliance Officer

Huda Farah

Compliance Officer

IT Operations

Integration health and platform monitoring (AD-INT).

Mohammed Nasser

IT Operations

MBS

Maha Bin Saleh

IT Operations